Privacy Policy

Your Guest space and optional account

You can use Nila as a Guest without creating an account. Your Guest check-ins, notes, mood entries, and conversations stay in an encrypted database on this device. They are not backed up or synced to our servers, so uninstalling the app or clearing its data removes them. If you choose to create or sign in to an email account, Supabase stores your email address, chosen display name, user ID, and authentication records. Your password is handled by Supabase and is never stored in readable form by Nila. Creating an account does not turn on backup or sync for your reflections.

When you chat with the assistant

To generate a reply, the message you send and a small amount of recent conversation context are transmitted over an encrypted connection to our processing service, which forwards it to our AI model provider (DeepSeek), used only to produce your response. To personalize replies, the name you choose and any background or goals you share in the app may be included in this context. We do not send your email or phone number. We also attach a random app-generated ID, not linked to your identity, so we can apply fair-use limits and prevent abuse. Our servers keep only short-lived usage counts, not your messages.

Anonymous analytics and crash reports

To understand which features help and to fix crashes, we use privacy-respecting analytics (PostHog) and crash reporting (Sentry), both hosted in the European Union. These record only app events, such as a message being sent or the app opening, and technical error details. They use a separate random analytics ID and never include the content of your messages, notes, or moods, or your name, email, or phone number. We do not record your screen. This collection is off by default. Guests choose before it starts, and anyone can change the choice in Settings. With collection disabled, PostHog stops sending analytics and Sentry is not initialized at the next launch.

AI reply reports

If you choose to report an AI reply, Nila sends the reported reply, your selected reason, an optional comment, technical message identifiers, and a hashed user identifier to our Cloudflare service. We do not include the user message that prompted the reply. The report is kept for safety review and is removed when the associated Nila account is deleted. A Guest who deletes their local space removes only device data; a separately submitted safety report may remain in the review record.

Subscriptions

Google Play Billing and RevenueCat process a pseudonymous app user ID and purchase or subscription history so Nila can offer, verify, restore, and support Nila Plus. Deleting Nila data does not cancel an active Google Play subscription; subscriptions must be managed separately in Google Play.

What we do NOT do

We do not sell your data. We do not show ads. We do not use your entries to build advertising profiles.

Deleting your Guest space, account, and data

As a Guest, choose “Delete this device data” in Settings to permanently remove your encrypted local entries, conversations, and history. If you have an account, choose “Delete my account” to also delete your Supabase account and associated Nila server data. If you cannot open the app, visit nila.health/delete or email support@nila.health. Uninstalling removes local data but does not delete a cloud account or cancel a Google Play subscription.

Not a medical or crisis service

Nila is a self-reflection tool, not a medical device, diagnosis, or treatment, and it is not a substitute for professional care. If you are in crisis or may harm yourself, contact local emergency services now. In the U.S. you can call or text 988. You can find a helpline in your country at findahelpline.com.

Children

Nila is for adults aged 18 and over. The app shows an 18+ confirmation before account creation or use and is not directed to children.

Contact

Questions about privacy? Contact us at support@nila.health.